How to Forward Calls to Your AIAX2 Voice Agent

To ensure your AIAX2 Voice Agent can handle all your incoming calls, follow the steps below to forward calls from your mobile, landline, or VoIP provider. You’ll need the number provided to you during onboarding. If you haven’t received one, contact support@aiax2.com.

Step 1: Get Your AIAX2 Voice Agent Number

You should have received a unique phone number (e.g., +1 555-123-4567) for your voice agent. This is the number you will forward your calls to.

Step 2: Follow Instructions Based on Your Device or Carrier

iPhone

• Go to Settings > Phone > Call Forwarding
• Enable Call Forwarding
• Enter your AIAX2 number

Android

• Open the Phone app
• Tap the three-dot menu → Settings
• Go to Calls > Call Forwarding > Always Forward
• Enter your AIAX2 number and save

Landline (U.S. & Canada)

• Dial *72 followed by your AIAX2 number, then press Call
• To disable: Dial *73

U.S. & Canadian Carriers

• Verizon: Dial *72 + number → To disable: *73
• AT&T: Dial *21*number# → To disable: #21#
• T-Mobile: Dial **21*number# → To disable: ##21#
• Rogers: Dial *21*number# → To disable: #21#
• Bell: Dial *72 + number → To disable: *73
• Telus: Dial *21*number# → To disable: #21#

VoIP & Cloud Phone Systems

• RingCentral: Admin Portal > Users > Call Handling > Add Number
• 8x8: Admin Console > Users > Call Forwarding > Add Number
• Vonage: Admin > Extensions > Call Forwarding > Add Number
• Ooma Office: Admin > Users > Call Forwarding > Add Number
• Twilio: Console > Numbers > Voice Settings > Forward to AIAX2 number
• Grasshopper: Admin > Extensions > Forwarding > Add Number
• Google Voice: Settings > Linked Numbers > Add & Verify AIAX2 number
• Zoom Phone: Settings > Call Handling > Forward to External Number
• Dialpad: Settings > Routing > Add Forwarding Rule

Test Your Setup

Call your main number from another phone to confirm it forwards to your AIAX2 agent. If not, double-check the setup.

Need Help?

• Email: support@aiax2.com
• WhatsApp: Click here
• Book a setup call: Schedule here

Quick Reference Table

Provider	Enable	Disable
iPhone	Settings > Phone > Call Forwarding	Toggle OFF
Android	Calls > Call Forwarding	Disable in menu
Verizon	*72 + number	*73
AT&T	*21*number#	#21#
T-Mobile	**21*number#	##21#
Rogers	*21*number#	#21#
Bell	*72 + number	*73
Telus	*21*number#	#21#
RingCentral	Admin > Call Handling	Remove number
8x8	Admin > Call Forwarding	Disable rule
Vonage	Call Forwarding Settings	Disable
Ooma	Users > Call Forwarding	Disable rule
Twilio	Configure number routing	Clear TwiML/bin
Grasshopper	Extensions > Forwarding	Disable
Google Voice	Linked Numbers	Unlink/Disable
Zoom Phone	Call Handling Settings	Disable
Dialpad	Add Forwarding Rule	Remove rule